This Privacy Policy explains how Petromac collects, uses, stores, and shares personal information through this website, including public pages, contact forms, document email tools, and staff intranet features.
Petromac is based in New Zealand. We handle personal information in line with the New Zealand Privacy Act 2020 and, where applicable, other privacy laws that may apply to visitors or customers outside New Zealand.
Information we collect
You can browse most of this website without telling us who you are. We collect personal information when you choose to provide it, or where it is needed to operate and secure the website.
Information you provide
- Your name, email address, company, role, and contact details.
- Messages, enquiries, demo requests, simulation requests, and any well, tool, job, or operational details you choose to send us.
- Email addresses entered to receive catalogs, success stories, or other Petromac documents.
- Staff identity details used for intranet or kiosk workflows, such as name and email address from Microsoft sign-in.
Information collected automatically
We may collect technical information such as IP address, browser type, device type, pages visited, referring page, timestamps, and security or error logs. This helps us run the website, prevent misuse, diagnose issues, and improve performance.
Cookies and similar technologies
We use cookies and similar technologies where needed for website functionality, security, staff sign-in, and session management. For example, staff intranet sign-in may use secure session and OAuth state cookies. You can disable cookies in your browser, but some features may not work properly.
We use Google Analytics to understand website performance and visitor trends, such as which pages are visited, approximate location, and device and browser type. Google Analytics sets its own cookies and may process this information outside New Zealand. We may also use Cloudflare for website security, performance, and traffic analytics. Where required by applicable law, we will provide any additional notice or consent mechanism needed for these tools, and you can opt out of Google Analytics using the browser add-on Google provides.
How we use personal information
- To respond to enquiries and requests.
- To provide demos, simulation support, documents, or follow-up.
- To operate staff intranet and kiosk workflows.
- To send requested emails or documents.
- To protect the website, prevent spam, and enforce rate limits.
- To maintain records, improve services, and comply with law.
Sharing personal information
We do not sell personal information. We may share personal information with service providers who help us operate the website and related systems, including hosting providers, email providers, Microsoft identity services, IT support, security providers, and professional advisers. We may also disclose information where required by law or to protect Petromac, our users, or others.
International transfers
Some service providers or systems may store or process information outside New Zealand. Where we disclose personal information overseas, we take reasonable steps to ensure appropriate safeguards apply, consistent with the New Zealand Privacy Act 2020 and any other applicable requirements.
Security and retention
We use reasonable technical and organisational safeguards to protect personal information. No website or email system is completely secure, so please avoid sending highly confidential information unless suitable arrangements are in place.
We keep personal information only for as long as reasonably needed for the purposes described above, unless a longer period is required and permitted by law. If a notifiable privacy breach occurs, we will notify the Office of the Privacy Commissioner and affected individuals where required by law.
Your rights
You may ask us to access or correct personal information we hold about you. We may need to verify your identity before responding. If you are in a jurisdiction with additional privacy rights, we will respond to those rights where they apply.
If you have a privacy concern, please contact us first so we can try to resolve it. You may also contact the New Zealand Office of the Privacy Commissioner or your local privacy authority.
Contacting us
For privacy questions or requests, contact Petromac at [email protected].
Last updated: 15 May 2026 · Version 2.3
